FREQUENTLY ASKED QUESTIONS

Where are you located?

We have two bricks and mortar stores:

  • 241 Waterworks Road  ASHGROVE  4060
  • 2/155 Baroona Road  ROSALIE  4064

All Click & Collect orders must be picked up from our Stafford location.

  • 30 Wolverhampton Street  STAFFORD  4053
What are your trading hours?

ASHGROVE & ROSALIE:

Monday to Friday 6:00am – 6:30pm
Saturday   6:00am – 5:00pm
Sunday  6:00am – 4:00pm
Public Holidays  6:00am – 4:00pm*

STAFFORD WAREHOUSE (Click & Collect only):

Monday to Sunday 9:00am – 4:00pm
Public Holidays  6:00am – 4:00pm*

*We are open most public holidays. Phone 3366 2912 to confirm.

Are you open on public holidays?

Both our Ashgrove and Rosalie stores are open on most public holidays from 6:00am – 4:00pm however it is always best to check our Facebook, Instagram or Google pages.

Click & Collect from our Stafford warehouse is available on most public holidays from 9:00am – 4:00pm.

We keep our customers up to date regarding any changes in our opening hours via our regular emailed newsletter and social media. You can follow us on Facebook or Instagram.

Contact Us

The facts
  • No minimum order
  • FREE delivery for orders over $100
  • $10 delivery fee for orders under $100
  • Orders must be placed a day in advance eg. order by 11:59pm Monday for a Wednesday Delivery or Click & Collect
  • All orders are vacuum sealed, individually labelled, packed in an insulated box with ice bricks and delivered in a Meat at Billy’s refrigerated van
  • Deliveries: Monday to Friday | 10:00am – 6:00pm (public holidays excluded)
  • Click & Collect: 7 days per week from our Stafford warehouse 
How does the online order process work?

You can order online at any time. It’s simple …

  1. Click to Shop Now
  2. Select your products and quantity and add to your Cart
  3. When you’ve finished shopping, click to go to the Checkout and select either Delivery or Click & Collect (Stafford warehouse only) and your preferred date and time
  4. Enter your payment details to finalise your order. (You will be directed to PayPal however you do not need a PayPal account to complete your payment.)
  5. On your selected date, either sit back and wait for your Delivery or head to our Stafford warehouse to pick up your Click & Collect order
Can I change my order?

Once you have completed the payment for your order, it is no longer possible to change. You may place an additional order if you would like to add anything to it.

What payment options do I have for online orders?

We use PayPal to facilitate our online payments. You do not however, need to have a PayPal account. You can simply pay by credit card, via the PayPal portal.

As per our our Terms & Conditions, credit card details are not stored with us. 

Got any time-saving tips for me?

We sure do! Here’s a few things that will speed up your order process and simplify things when your order arrives:

  1. Create an Account – you’ll save time when ordering as all your details are saved and you can reorder with the click of a button from your account page. You can even choose to be notified when out of stock products are back in stock.
  2. Utilise the My Shopping List function – save your favourite/regularly ordered items and easily add them to your Cart. You’ll never forget to order something again.
  3. Search for products via our Categories sections. We’ve categorised products so they are easy to find. Keep an eye on the New Products category for new landings and remember to check The Pantry – it’s got all your staples and a whole lot of other interesting and delicious products.
  4. Utilise the Notes section at the checkout to leave any special requests for our butchers – diced, sliced etc.
  5. If you need your products packaged in particular quantities, order them that way. eg if you want 2 bags of 500gm mince – simply order Quantity 2 / Weight 500gm mince and that’s how we’ll pack it. (There’s no need to order 1kg and ask for it to be packed in 2 bags.)
  6. Use the Serving Suggestions & Recipes and Cooking Instructions tabs on individual product pages for inspiration and to take the guesswork out of how to cook.
  7. Head to our Recipes pages for a whole lot more cooking inspiration. We’ve teamed up with food and travel writer, Alana Lowes, who weaves her magic and showcases our products in her delicious recipes. They are all simple and stunning!
Do you deliver to my area?

We deliver to over 150 suburbs in the Brisbane area. CLICK HERE to check if we deliver to your area.

If we don’t currently deliver to your area, email info@meatatbillys.com.au or phone 3366 2912 (menu option #3) and we will be happy to review and discuss it with you.

Alternatively, select the Click & Collect option at the checkout.

What days do you deliver?

Deliveries are made Monday through to Friday. 

There are no deliveries on public holidays.

What is the cut off time for Home Delivery orders?

Orders must be placed a day in advance eg. place your order before 11:59pm on Monday for delivery on Wednesday 

Need a delivery on a particular day? See below for your order cut off day/time.

 

What time do you deliver?

Deliveries are made between 10:00am and 6:00pm.

All orders are packed in an insulated box with ice bricks then delivered in Meat at Billy’s refrigerated van. Our delivery drivers will always text you to advise they have delivered your order if you are not home.

Can I get same day delivery?

Unfortunately not. Due to the large volume of orders being processed, we must adhere to the order cut off times.

Do you deliver on public holidays?

No. Deliveries are not made on public holidays.

Is it safe to get meat delivered online?

We know some people are reluctant to order meat online as it is a perishable product. You can be confident your Meat at Billy’s delivery is safe. Our delivery service has been running since 2014 and since then, we’ve delivered thousands of online orders.

In 2020, with years of experience under our belt, we opened a brand new, dedicated production site for preparation of all our online orders.

Once your online order is prepared, it is packed in a polybox with ice packs, sealed and then transported in our own Meat at Billy’s refrigerated vehicle which is registered with Food Safe Queensland. This ensures the goods are delivered to you meeting national food safety standards.

Meat at Billy’s insulated polyboxes are a temporary cold-store solution. Ideally your order should be transferred to a refrigerator or freezer as soon as possible and within two hours of delivery.

How is my order delivered?

Once your order is prepared, it is packed in a polybox with ice packs, sealed and then transported in our own Meat at Billy’s refrigerated vehicle which is registered with Food Safe Queensland. This ensures the goods are delivered to you meeting national food safety standards.

Meat at Billy’s insulated polyboxes are a temporary cold-store solution. Ideally your order should be transferred to a refrigerator or freezer as soon as possible and within two hours of delivery.

All deliveries are made by our own Meat at Billy’s drivers in our own refrigerated Meat at Billy’s vans … keep a close eye out for Pat, our dancing delivery driver (who also happens to be Billy’s Dad 😉)

What happens if I am not home when my delivery arrives?

Ideally the order should be placed in the fridge immediately upon receiving it. Therefore it is best to have the order delivered to an address where someone will be available to receive it. Deliveries can be made to a place of work. If a work place address is listed as the delivery address then we will assume that accepting personal deliveries is within the company’s rules and regulations.

We realise that certain situations are unavoidable and sometimes, you may not be available to receive your order. Each order is packed in an insulated polybox with ice packs and this will keep your order at a suitable temperature for up to 2 hours (depending on the weather).

If nobody is available to receive the delivery, our delivery driver will endeavour to leave your order in a safe place out of the sun (where possible). They will take a photo of the delivery and send it with a text (via the number you provide us) advising that delivery has been made.

Once your order has been delivered, it is no longer the responsibility of Meat at Billy’s. All risk of loss or damage to the goods passes to you once we have handed over the goods.

What happens if there is a problem with my delivery?

If you find there is an issue with your order, please contact us within 24 hours of delivery either via email info@meatatbillys.com.au or phone 3366 2912 (Menu Option #3 – Online Orders & Home Delivery).

My suburb is not in your delivery zone. Can I still get a delivery?

Possibly, yes. Please email info@meatatbillys.com.au or phone 07 3366 2912 (select menu option #3) to discuss further.

Alternatively, select the Click & Collect option at the checkout.

Will you recycle my polybox and ice-bricks?

Absolutely. We love to Reduce. Reuse. Recycle.

If you wish to have us recycle your polybox, please leave it out for collection on your next scheduled delivery. We will happily recycle and reuse all polyboxes that are clean and in useable condition.

What is the cut off time for Click & Collect orders?

Orders must be placed a day in advance eg. place your order before 11:59pm on Monday for Click& Collect on Wednesday.

All Click & Collect are available for collection from our Stafford warehouse only, from 9am on your selected day.

Need to Click & Collect on a particular day? See below for your order cut off date/time.

 

Where do I Click & Collect from?

All Click & Collect orders are available for collection from 9:00am on your selected day from our Stafford warehouse.

30 Wolverhampton Street Stafford 4053

Phone 3366 2912 (select menu option #3)

Can I Click & Collect on a public holiday?

In most cases yes, depending on the Public Holiday.

If we are open on that day then yes, absolutely. If in doubt, phone 3366 2912 to enquire.

Can I send an eGift voucher directly to someone else?

Not at the moment. If you wish to send an eGIFT voucher to someone else, please make the purchase and we will email the voucher to you and you can forward it on.

Do you sell free range meat?

YES! Nearly all of our produce is free range, with everything clearly labelled where possible. If you are unsure, please ask.

Can you tell me more about your producers?

We take great pride in the quality of our produce and supporting as many local farmers and producers as we can. We aim to source unique and not so common produce and truly appreciate the opportunity to bring farm direct meat and other supplies to our customers, wherever we can.

Our Producers page has more detailed information.

How do I cook your products?

Many of our Ready to Cook products come with basic cooking instructions. Always check the individual product page for more information relating to cooking instructions, serving suggestions or recipe links.

Even if you have purchased something in store, it’s likely that the same product will be available online and have cooking tips, serving instructions or a recipe on our website.

We help you Cook with Confidence!

Do you have any recipes?

We sure do! Head to our Recipes page for some real inspiration. With recipes for both mains and sides, you’ll never be stuck for choice.

We work closely with Alana Lowes – The Flying Foodie who provides amazingly simple and delicious recipes using Meat at Billy’s produce. (You may recognise Alana Lowes from her time on Masterchef Australia where she came 3rd on season 3.)

How do I cook your products?

Many of our Ready to Cook products come with basic cooking instructions. Always check the individual product page for information relating to cooking instructions, serving suggestions or recipe links.

Even if you have purchased something in store, it’s likely that the same product will be available online and have some cooking tips, serving instructions or a recipe on our website.

Why is Meat at Billy's A BUTCHER LIKE NO OTHER?

Meat at Billy’s is one of the few independent butchers left in Brisbane. For us, it’s all about quality, impressive customer service and consistency with a little fun sprinkled on top.

We are strong advocates for supporting local. Sourcing Queensland produce as much as possible is a key consideration when it comes to suppliers and produce.

Our Ready to Cook range of products is extensive and designed to help reduce the amount of time you spend in the kitchen. We do the preparation. You take the glory!

Finally, what our butchers don’t know about cooking and recipe suggestions isn’t worth knowing. Ask them for ideas and tips. And if you are shopping online, look for the information tabs on our products to discover useful information about serving suggestions, cooking tips and delicious recipes

What is your returns policy (in store and online)?

We pride ourselves on providing the best quality and freshest produce possible. In the event that you have received a product you are unhappy with (either in-store or online) due to quality or error, please contact us immediately. We will discuss the matter with you personally to determine the issue and treat each scenario individually. If the issue is deemed due to our error, then goods will be replaced. A refund of the amount of the goods in question may also be considered in certain circumstances.

What does my GPS membership card entitle me to?

No. GPS Membership discount is for in store purchases only.

Can I use my GPS membership discount online?

You must present the current years’ GPS Membership card in either the Ashgrove or Rosalie store to receive the applicable discount, as per the current membership year.

The discount is not applicable on already discounted or sale items and is not available for use online.

Partners must present their own Partner card in order to receive any applicable discounts.

What are you doing to stay COVID-19 safe?

Meat at Billy’s is taking the current situation regarding the Covid–19 pandemic extremely seriously and following all State and Federal Government advisce.  Our priority is to ensure the health and safety of our staff and customers above all else.

Click here to read about how Meat at Billy’s is dealing with Covid-19 (INSERT LINK TO COVID-19 PAGE)

MORE QUESTIONS?

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