FREQUENTLY ASKED QUESTIONS (FAQs)

OUR LOCATIONS

We have two bricks and mortar stores (open 7 days):

  • 241 Waterworks Road  ASHGROVE  4060
  • 3/155 Baroona Road  ROSALIE  4064

Our online orders are processed at our Windsor warehouse (closed Saturdays):

  • 6/104 Newmarket Road WINDSOR  4030 

Click & Collect is available from all three locations from 9am on their regular trading days.

ASHGROVE & ROSALIE (Store and Click & Collect):

Monday to Friday  6.30am – 6pm
Saturday  6am – 5pm
Sunday  6am – 4pm
Public Holidays  6.30am – 4pm*

WINDSOR WAREHOUSE (Click & Collect only):

Monday to Friday  9am – 5pm
Saturday  CLOSED
Sunday  CLOSED
Public Holidays  9am – 4pm*

*We are open most public holidays. Phone 3366 2912 to confirm.

Both our Ashgrove and Rosalie stores are open on most public holidays from 6.30am – 4pm however it is always best to check our Facebook, Instagram or Google pages.

Click & Collect from our Windsor warehouse is available on most public holidays from 9am – 4pm.

We keep our customers up to date regarding any changes in our opening hours via our regular emailed newsletter and social media. You can follow us on Facebook or Instagram.

Contact Us

SHOP ONLINE

  • No minimum order
  • FREE delivery for orders over $120 (excludes Packaging fees & NoStyro Project joining fee)
  • $15 delivery fee for orders under $120
  • Delivery – order by 11:00am for next weekday delivery
  • Click & Collect – order by 11:00am for next day collection*
  • All orders are vacuum sealed, individually labelled, packed with ice bricks and delivered in a Meat at Billy’s refrigerated van by a Meat at Billy’s driver. (We do not use third party couriers.)
  • Deliveries: Monday to Friday | 10:00am – 3:00pm (public holidays excluded.) Most deliveries are made by early afternoon, expect for busy periods such as Christmas)
  • *Click & Collect – Ashgrove & Rosalie: 6 days per week (Monday to Saturday)
  • *Click & Collect – Windsor warehouse: 5 days per week (Monday to Friday)

You can order online at any time. It’s simple …

  1. Click to Shop
  2. Select your products and quantity and add to your Cart
  3. When you’ve finished shopping, click to go to the Checkout and select either Delivery or Click & Collect and your preferred date and time
  4. Enter your payment details to finalise your order. 
  5. On your selected date, either sit back and wait for your Delivery or head to your selected location to pick up your Click & Collect order

Once you have completed the payment for your order, it is no longer possible to change. You may place an additional order if you would like to add anything to it.

You can either pay with credit/debit card via Stripe or use PayPal to complete your payment. 

As per our our Terms & Conditions, your credit card details will never be stored with Meat at Billy’s.

We sure do! Here’s a few things that will speed up your order process and simplify things when your order arrives:

  1. Create an Account – you’ll save time when ordering as all your details are saved and you can reorder with the click of a button from your account page. You can even choose to be notified when out of stock products are back in stock.
  2. Utilise the Waitlist function – if one of your regularly ordered products is out of stock, click into the Product and click the Add to Waitlist button. You’ll be advised as soon as the product goes back into stock.
  3. Search for products via our Categories sections. We’ve categorised products so they are easy to find. Keep an eye on the New Products category for new landings and remember to check The Pantry – it’s got all your staples and a whole lot of other interesting and delicious products.
  4. Utilise the Notes section at the checkout to leave any special requests for our butchers – diced, sliced etc.
  5. If you need your products packaged in particular quantities, order them that way. eg if you want 2 bags of 500gm mince – simply order Quantity 2 / Weight 500gm mince and that’s how we’ll pack it. (There’s no need to order 1kg and ask for it to be packed in 2 bags.)
  6. Use the Serving Suggestions & Recipes and Cooking Instructions tabs on individual product pages for inspiration and to take the guesswork out of how to cook.
  7. Head to our Recipes pages for a whole lot more cooking inspiration. We’ve teamed up with food and travel writer, Alana Lowes, who weaves her magic and showcases our products in her delicious recipes. They are all simple and stunning!

DELIVERY

We deliver to over 150 suburbs in the Brisbane area. Enter your postcode into the Postcode Checker on our home page to check if we deliver to your area.

If we don’t currently deliver to your area, enter your email address, postcode and suburb name in the pop up form and click Submit. We review our delivery areas regularly and will be happy to review your request.

Alternatively, select the Click & Collect option at the checkout.

Deliveries are made Monday through to Friday. 

There are no deliveries on public holidays.

Orders must be placed by 11:00am for next weekday delivery eg. order by 11:00am Monday for delivery Tuesday.

Deliveries are generally made between 10:00am and 3:00pm*.

*Except for very busy delivery periods such as Easter & Christmas, where deliveries may take place up until around 6:00pm. (Please call should you have any questions regarding delivery times.)

All orders are packed in insulated packaging with ice bricks then delivered in Meat at Billy’s refrigerated van. Our delivery drivers will always text you to advise they have delivered your order if you are not home.

 

Unfortunately not. Due to the large volume of orders being processed, we must adhere to the order cut off times.

Place your order before 11:00am for next week day Delivery or next day Click & Collect.

No. Deliveries are not made on public holidays.

We know some people are reluctant to order meat online as it is a perishable product. You can be confident your Meat at Billy’s delivery is safe. Our delivery service has been running since 2014 and since then, we’ve delivered thousands of online orders.

In 2020, with years of experience under our belt, we opened a brand new, dedicated production site for preparation of all our online orders.

Once your online order is prepared, it is packed in insulated packaging with ice packs, sealed and then transported in our own Meat at Billy’s refrigerated vehicle which is registered with Food Safe Queensland. This ensures the goods are delivered to you meeting national food safety standards.

Meat at Billy’s insulated packaging is a temporary cold-store solution. Ideally your order should be transferred to a refrigerator or freezer as soon as possible and within two hours of delivery.

There are two delivery packaging options:

1. Meat at Billy’s ChillyBilly – our answer to removing single use packaging such as styro! Once you join Meat at Billy’s NoStyro Project ($33) all future deliveries will be packed our own custom made cooler which is swapped in/out with each delivery*. Your ChillyBilly is yours to keep and use as you like, between orders … beach, picnics, Saturday sport, whatever!
2. Box with ice – a $6.60 packaging fee will be charged for all deliveries where customers have not opted in to the NoStyro Project. This is part of our commitment to reducing single use delivery packaging and covers the cost of packaging and disposal.

* If you forget to leave your ChillyBilly out for our driver to swap, your order may be left in an insulated cooler bag with ice packs.

Once your order is prepared, it is packed in insulated packaging with ice packs, sealed and then transported in our own Meat at Billy’s refrigerated vehicle which is registered with Food Safe Queensland. This ensures the goods are delivered to you meeting national food safety standards.

Meat at Billy’s insulated packaging is a temporary cold-store solution. Ideally your order should be transferred to a refrigerator or freezer as soon as possible and within two hours of delivery.

All deliveries are made by our own Meat at Billy’s drivers in our own refrigerated Meat at Billy’s vans … keep a close eye out for Pat, our dancing delivery driver (who also happens to be Billy’s Dad 😉)

Ideally the order should be placed in the fridge immediately upon receiving it. Therefore it is best to have the order delivered to an address where someone will be available to receive it. Deliveries can be made to a place of work. If a work place address is listed as the delivery address then we will assume that accepting personal deliveries is within the company’s rules and regulations.

We realise that certain situations are unavoidable and sometimes, you may not be available to receive your order. Each order is packed in an insulated packaging with ice packs and this will keep your order at a suitable temperature for up to 2 hours (depending on the weather).

If nobody is available to receive the delivery, our delivery driver will endeavour to leave your order in a safe place out of the sun (where possible). They will take a photo of the delivery and send it with a text (via the number you provide us) advising that delivery has been made.

Once your order has been delivered, it is no longer the responsibility of Meat at Billy’s. All risk of loss or damage to the goods passes to you once we have handed over the goods.

If you find there is an issue with your order, please contact us within 24 hours of delivery either via email info@meatatbillys.com.au or phone 3366 2912 (Menu Option #3 – Online Orders & Home Delivery).

Possibly, yes. Please email info@meatatbillys.com.au or phone 07 3366 2912 (select menu option #3) to discuss further.

Alternatively, select the Click & Collect option at the checkout.

Absolutely. We love to Reduce. Reuse. Recycle.

If you wish to have us recycle your polybox, please leave it out for collection on your next scheduled delivery. We will happily recycle and reuse all polyboxes that are clean and in useable condition.

CLICK & COLLECT

Order by 11:00am for next day collection*. 

Click & Collect is available for collection from either our Ashgrove or Rosalie stores or our Windsor warehouse, from 10am on the following days:

* ASHGROVE & ROSALIE – Click & Collect 6 days per week, Monday to Saturday * WINDSOR Warehouse – Click & Collect 5 days per week, Monday to Friday

All Click & Collect orders are available for collection from 10:00am on your selected day from your selected location:

ASHGROVE
241 Waterworks Road, Ashgrove 4060
PH: 3366 2912 (select menu option #1)

ROSALIE
155 Baroona Road, Paddington  4064
PH: 3366 2912 (select menu option #2)

WINDSOR (Warehouse only)
6/104 Newmarket Road, Windsor 4030
PH: 3366 2912 (select menu option #3)

In most cases yes, depending on the Public Holiday.

If we are open on that day then yes, absolutely. If in doubt, phone 3366 2912 to enquire.

OUR NOSTYRO PROJECT & THE CHILLYBILLY

The NoStyro Project is our ChillyBilly exchange membership program. Instead of your delivery order being packed in a styrofoam cooler box, you can now choose to opt in by paying a once off $33 fee, and have your deliveries packed in your very own – ChillyBilly cooler.

Your ChillyBilly is yours to keep between orders. Use it as you like – picnic, beach, Saturday sport, camping, wherever! When you choose to join the NoStyro Project, you choose black to go green! 

CLICK HERE for more information.

You must have a Meat at Billy’s online account to join the NoStyro Project.

I have an account: Just make sure you’re logged in BEFORE you go to the Checkout to finalise your order. After you’ve selected your delivery date and confirmed your address, select ‘Join the NoStyro Project’ packaging option. The one-off $33 fee will be added to your order and that’s it. Your order will be delivered in your own ChillyBilly.

I don’t have an account: You need to create an account BEFORE you place your order. To do so, click the LOGIN link (or PERSON icon for mobile) on the Home page. Then head to the Checkout to finalise your order. After you’ve selected your delivery date and entered your address, select ‘Join the NoStyro Project’ packaging option. The one-off $33 fee will be added to your order and that’s it. Your order will be delivered in your own ChillyBilly.

I’m unsure if I have an account: Reach out to us for help
Email – info@meatatbillys.com.au
Webchat (bottom right of screen) – business hours only
Phone 3366 2912 (select menu option #3) – business hours only

That’s OK, you can still place an order for delivery. As part of our commitment to reducing waste, a $6.60 delivery packaging fee will be applied to all DELIVERY orders that are not a member of the NoStyro Project.*

By offering a more sustainable packaging choice we hope you will join the NoStyro Project and join us in saying NO to Styro!

*In lieu of paying a packaging fee, if you choose to join the NoStyro Project ($33 one-off fee), you’re ChillyBilly will have paid for itself after ONLY 5 deliveries!

Just leave your ChillyBilly out (like you would have done when returning your styro box) and our drivers will swap it with one containing your order. They’ll leave it somewhere cool and safe and send you a message confirming your delivery. 

Our drivers will leave your order in a cooler bag with an ice brick. As is our usual practice, they’ll send a message letting you know they’ve delivered your order. Just remember to leave your ChillyBilly out for your next delivery and we’ll swap it over then.

Membership is linked to the email associated with your Meat at Billy’s account so make sure you are logged into your Account.

If you have changed email address, contact us to update your records and transfer your membership.

NoStyro Project membership is linked to the Meat at Billy’s account (and email) that you used when you first joined. If you joined under an email address you no longer use you will need to contact our office to have your membership transferred.

Contact Meat at Billy’s:
Phone – 3366 2912 (option 3)
Email – info@meatatbillys.com.au

In the meantime, if you need to place an online order, select the alternate packaging option and add a note at the Checkout requesting your order be packed in a ChillyBilly, including your Membership email address. Once we transfer your membership we’ll refund the Packaging Fee (if applicable).

Our drivers will leave your order in a cooler bag with an ice brick. As is our usual practice, they’ll send a message letting you know they’ve delivered your order. Just remember to leave your ChillyBilly out for your next delivery and we’ll swap it over then.

We’ll pack your order in two ChillyBilly coolers. Then, next time you place an order leave both out for our driver to collect/swap. 

Once your order has been packed, your ChillyBilly is securely strapped giving you confidence your order hasn’t been tampered with.

The white inner section of your ChillyBilly is food grade plastic. When your ChillyBilly is returned to our Warehouse, it is washed and scrubbed then sanitised using a food grade sanitiser. 

SALE OF ALCOHOL

The following limits apply to the purchase of alcohol both in store and online:

  1.  No more than 9 litres of beer, wine and sparkling wine may be purchased in a single transaction; plus
  2. No more than 2 litres of spirits may be purchased in a single transaction; and
  3. The total value of liquor purchased (beer, wine, sparkling wine and spirits) can NOT be more than 75% of the total sale of any transaction (not including any applicable delivery fee).

It is an offence  to supply alcohol to a person under the age of 18 years.

You will be required to show age identification if your youthful looks mean you look younger than 25 years of age … take it as a compliment :-). In this case, you will be required to present an acceptable evidence of age document as follows:

  • Australian drivers license or learner’s permit;
  • Passport;
  • Adult proof of age card;
  • Foreign drivers license.

Meat at Billy’s supports the Responsible Service of Alcohol.

DELIVERY ORDERS

The delivery driver will be unable to complete the delivery of alcohol* in your order if you are unable to produce an approved evidence of age document. In such a case, you will be responsible for collecting the order from an agreed Meat at Billy’s location when you are able to produce the approved evidence of age document. Alternately, you may be required to pay a delivery fee for a rescheduled delivery. 

CLICK & COLLECT ORDERS:

You will not be permitted to collect the alcohol in your order* if you are unable to produce an approved evidence of age document. Your order will be held at your selected Click & Collect location until the approved documentation can be produced.

*In the case where we are legally unable to supply the alcohol portion of your order, you will still be able to receive/collect all other non-alcohol related items.

No. the GPS discount does not apply to the purchase of alcohol, either online or in store.

eGIFT VOUCHERS

Absolutely. When you get to the Checkout page you can choose to either send it to your own email or to someone else. You can also choose to schedule the email to be sent to the recipient on a particular day/time … making it the perfect gift!

OUR PRODUCERS

YES! Nearly all of our produce is free range, with everything clearly labelled where possible. If you are unsure, please ask.

We take great pride in the quality of our produce and supporting as many local farmers and producers as we can. We aim to source unique and not so common produce and truly appreciate the opportunity to bring farm direct meat and other supplies to our customers, wherever we can.

Our Producers page has more detailed information.

Cooking Tips, Serving Suggestions & Recipes

Many of our Ready to Cook products come with basic cooking instructions. Always check the individual product page for more information relating to cooking instructions, serving suggestions or recipe links.

Even if you have purchased something in store, it’s likely that the same product will be available online and have cooking tips, serving instructions or a recipe on our website.

We help you Cook with Confidence!

We sure do! Head to our Recipes page for some real inspiration. With recipes for both mains and sides, you’ll never be stuck for choice.

It is also a great idea to check on our individual product pages. Where we have a specific recipe you will find a Recipe & Serving Suggestions tab with a link to that specific recipe.

We work closely with Alana Lowes – The Flying Foodie who provides amazingly simple and delicious recipes using Meat at Billy’s produce. (You may recognise Alana Lowes from her time on Masterchef Australia where she came 3rd on season 3.)

Many of our Ready to Cook products come with basic cooking instructions. Always check the individual product page for information relating to cooking instructions, serving suggestions or recipe links.

Even if you have purchased something in store, it’s likely that the same product will be available online and have some cooking tips, serving instructions or a recipe on our website.

Miscellaneous

Meat at Billy’s is one of the few independent butchers left in Brisbane. For us, it’s all about quality, impressive customer service and consistency with a little fun sprinkled on top.

We are strong advocates for supporting local. Sourcing Queensland produce as much as possible is a key consideration when it comes to suppliers and produce.

Our Ready to Cook range of products is extensive and designed to help reduce the amount of time you spend in the kitchen. We do the preparation. You take the glory!

Finally, what our butchers don’t know about cooking and recipe suggestions isn’t worth knowing. Ask them for ideas and tips. And if you are shopping online, look for the information tabs on our products to discover useful information about serving suggestions, cooking tips and delicious recipes

We pride ourselves on providing the best quality and freshest produce possible. In the event that you have received a product you are unhappy with (either in-store or online) due to quality or error, please contact us immediately. We will discuss the matter with you personally to determine the issue and treat each scenario individually. If the issue is deemed due to our error, then goods will be replaced. A refund of the amount of the goods in question may also be considered in certain circumstances.

You must present the current years’ GPS Membership card in either the Ashgrove or Rosalie store to receive the applicable discount, as per the current membership year.

The discount is not applicable on already discounted or sale items and is not available for use online.

The discount is not applicable to any alcohol products.

Partners must present their own Partner card in order to receive any applicable discounts.

No. GPS Membership discount is for in store purchases only.

MORE QUESTIONS?

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